Nathaniel Ward
IT Professional
Connect
Davenport, IA
(563) 284.2248
nathanward01@outlook.com
About
About Me
I am an experienced, versatile, self-motivated leader and team player, with a diversified set of experiences that are suited to both customer-facing and behind-the-scenes work. I am experienced in understanding situations and finding reasonable and realistic solutions. I bring a positive, upbeat attitude to any job. I tend to lift others up with me, providing encouragement and support when needed. I am interested in the success of the whole, not just myself.
Education
Scott Community College
Web Development and IT Security,
2013 – 2015
Strong focus on networking with emphasis in network administration, storage, and security.
Achieved Dean’s List two semesters in a row.
Experience
TekSystems
Davenport Hardware Depot Technician – RSM
01.2024 – 06.2024
- Image PCs for new hires and existing partners using PXE Boot & configured each machine for their specific Line of Business.
- Assisted in the streamlining of the workflow through remoting tools (RDM) and creation of scripted tools.
- Worked within ITAM and ServiceNOW to pull tickets and update information.
- Installed programs and system updates through SCCM, and network locations.
- Would pull and troubleshoot tickets in ServiceNOW.
- Utilized batch commands in CLI and PowerShell to accomplish various tasks.
- Created tools and rewired workspace to streamline the workflow and increase productivity.
- Utilized logistics tools to ship, track, and manage assets in transit.
Cynet Systems
Deskside Technician – Arconic
08.2023 – 12.2023
- Worked with end users during a refresh program.
- Image new PCs using PXE Boot.
- Migrate data from old to new PCs using OneDrive, & CLI, PowerShell and RoboCopy based scripts.
- Wipe old PCs drives using Lenovo’s ThinkPad Drive Erase Utility & Microsoft SDelete.
- Installed programs and system updates through SCCM, and network locations.
- Deployed kiosk and multi-user PCs to factory floor.
- Would pull and troubleshoot tickets in ServiceNOW.
- Pulled & validated user data from several sources including Active Directory, then entered into NetDoc.
- Utilized batch commands in CLI and PowerShell to accomplish various tasks.
- Created tools and rewired work space to streamline the workflow and increase productivity.
ZTech Digital Solutions
Owner/IT Consultant
03.2003 – present
Freelance tech support: Replacing faulty or obsolete hardware, utilizing software to image, patch, network, and troubleshoot PCs, printers, and other office equipment.
Web design: WordPress, photography, illustration, & graphic design, developing unique brands for each client, applying brands to print and digital media; consulting for branding, and design.
Consultancy: Guiding clients to a deeper understanding of the wider sets of technological options for their business needs and helping them choose which option is right for their circumstances, given the risks and rewards for each.
Customer Service & Sales: As a sole proprietor, I am responsible for the overall customer service experience, which I achieve through quickly forming a bond with people, which then gives me the ability to provide them with the products and services they need with a personalized touch.
Accomplishments
- Rewired and organized workbenches for better productivity.
- Created Excel & PowerShell based tools which increased efficiency and productivity.
- Designed and hosted multiple websites and marketing campaigns for charitable organizations including
- The Annual Fundraiser for the Leukemia and Lymphoma Society
- Compassionate Paws Inc
- The Raising Hope Fundraiser
- Several Faith-based organizations.
Skills
- Troubleshooting: hardware, software, network.
- Drive cloning, Drive imaging, Raid storage.
- Microsoft Office 365 (high proficiency with Excel), Remote Desktop Connection (RDC), Windows Server, Active Dirctory (AD), Windows CLI, PowerShell.
- TCP/IP, DHCP, DNS, PXI, server administration.
- Virtualization, Hyper-V, VirtualBox, VMware.
- JRE, YAML, Visual Basic, HTML5, CSS3, Java Script, SQL CMS Python, Windows CLI, PowerShell, Bash, ServiceNOW, Git, Arduino, Raspbery Pi.
- Operating Systems: Linux (Ubuntu, Debian, Kali, Gentoo), Windows Server, Android Active Directory, work space organization and optimization.
- AI prompt writing: Chat-GPT & DALL-E
Hobbies
- Photography
- Drawing
- Physical Fitness
- Woodworking
- Inspiring Others