Nathaniel Ward
IT Professional
Connect
Davenport, IA
(563) 284.2248
nathanward01@outlook.com
About
About Me
I am an experienced, versatile, self-motivated leader and team player, with a diversified set of experiences that are suited to both customer-facing and behind-the-scenes work. I am experienced in understanding situations and finding reasonable and realistic solutions. I bring a positive, upbeat attitude to any job. I tend to lift others up with me, providing encouragement and support when needed. I am interested in the success of the whole, not just myself.
Education
Scott Community College
Web Development and IT Security,
2013 – 2015
Strong focus on networking with emphasis in network administration, storage, and security.
Achieved Dean’s List two semesters in a row.
Arconic
Deskside Technician – via Cynet Systems
08.2023 – 12.2023
VoIP Support & Deskside Tech – via TekSystems
08.2024 – Present
- Aided in the completion of the VoIP project by placing Cisco phones in difficult to find locations throughout the factory.
- Troubleshot network issues, discussed, and implemented long-term solutions.
- Worked with end users during a refresh program.
- Image new PCs using PXE Boot.
- Migrate data from old to new PCs using OneDrive, & CLI, PowerShell and RoboCopy based scripts.
- Wipe old PCs drives using Lenovo’s ThinkPad Drive Erase Utility & Microsoft SDelete.
- Installed programs and system updates through SCCM, and network locations.
- Deployed kiosk and multi-user PCs to factory floor.
- Would pull and troubleshoot tickets in ServiceNOW.
- Pulled & validated user data from several sources including Active Directory, then entered into NetDoc.
- Utilized batch commands in CLI and PowerShell to accomplish various tasks.
- Created tools and rewired work space to streamline the workflow and increase productivity.
Experience
RSM
Davenport Hardware Depot Technician – Via TekSystems
01.2024 – 06.2024
- Image PCs for new hires and existing partners using PXE Boot & configured each machine for their specific Line of Business.
- Assisted in the streamlining of the workflow through remoting tools (RDM) and creation of scripted tools.
- Worked within ITAM and ServiceNOW to pull tickets and update information.
- Installed programs and system updates through SCCM, and network locations.
- Would pull and troubleshoot tickets in ServiceNOW.
- Utilized batch commands in CLI and PowerShell to accomplish various tasks.
- Created tools and rewired workspace to streamline the workflow and increase productivity.
- Utilized logistics tools to ship, track, and manage assets in transit.
ZTech Digital Solutions
Owner/IT Consultant
03.2003 – present
Freelance tech support: Replacing faulty or obsolete hardware, utilizing software to image, patch, network, and troubleshoot PCs, printers, and other office equipment.
Web design: WordPress, photography, illustration, & graphic design, developing unique brands for each client, applying brands to print and digital media; consulting for branding, and design.
Consultancy: Guiding clients to a deeper understanding of the wider sets of technological options for their business needs and helping them choose which option is right for their circumstances, given the risks and rewards for each.
Customer Service & Sales: As a sole proprietor, I am responsible for the overall customer service experience, which I achieve through quickly forming a bond with people, which then gives me the ability to provide them with the products and services they need with a personalized touch.
Hobbies
• Photography • Drawing • Physical Fitness • Woodworking • Inspiring Others
Skills
- Troubleshooting: hardware, software, network.
- Drive cloning, Drive imaging, Raid storage.
- Microsoft Office 365 (high proficiency with Excel), Remote Desktop Connection (RDC), Windows Server, Active Dirctory (AD), Windows CLI, PowerShell.
- TCP/IP, DHCP, DNS, PXI, server administration.
- Virtualization, Hyper-V, VirtualBox, VMware.
- JRE, YAML, Visual Basic, HTML5, CSS3, Java Script, SQL CMS Python, Windows CLI, PowerShell, Bash, ServiceNOW, Git, Arduino, Raspbery Pi.
- Operating Systems: Linux (Ubuntu, Debian, Kali, Gentoo), Windows Server, Android Active Directory, work space organization and optimization.
- AI prompt writing: Chat-GPT & DALL-E
Accomplishments
- Rewired and organized workbenches for better productivity.
- Created Excel & PowerShell-based tools that increased efficiency and productivity in several work environments.
- Developed a positive reputation at Arconic as an IT professional.
- Have a firm grasp of the layout of Arconic and the location of many key areas.
- Designed and hosted multiple websites and marketing campaigns for charitable organizations, including
- The Annual Fundraiser for the Leukemia and Lymphoma Society
- Compassionate Paws Inc
- The Raising Hope Fundraiser
- Various Religious organizations
- Video Lead at Milan Christian Church