Nathaniel Ward
IT Professional
Connect
Davenport, IA
(563) 284.2248
nathanward01@outlook.com
About
About Me
I am an experienced, versatile, self-motivated leader and team player, with a diversified set of experiences that are suited to both customer-facing and behind-the-scenes work. I am experienced in understanding situations and finding reasonable and realistic solutions. I bring a positive, upbeat attitude to any job. I tend to lift others up with me, providing encouragement and support when needed. I am interested in the success of the whole, not just myself.
ACCOMPLISHMENTS
- Created Excel & PowerShell-based tools which increased efficiency and productivity.
- Documented previously undocumented procedures to better onboard new hires.
- Designed and hosted multiple charitable organizations’ websites and marketing campaigns including the Annual Fundraiser for the Leukemia and Lymphoma Society.
- Rewired and organized workbenches for better productivity.
STRENGTHS
- Versatility – Self motivated, allowing for independent work, while being warm & collaborative for team efforts.
- Diversified experiences – Able to warmly interact with customers in the frontend & co-workers in the backend.
- Adaptability – Able to adjust to workflows and proprietary tools with ease.
- Detail oriented – Identifies problems and finds effective solutions.
SKILLS
- Troubleshooting: hardware, software, networks.
- Microsoft Office 365 (high proficiency with Excel), Remote Desktop Connection (RDC), Windows Server, Active Dirctory (AD), Windows CLI, PowerShell.
- JRE, YAML, Visual Basic, HTML5, CSS3, Java Script, SQL CMS Python, Windows CLI, PowerShell, Bash, ServiceNOW, Git, Arduino, Raspbery Pi.
- TCP/IP, DHCP, DNS, PXI, server administration.
- Drive cloning, drive imaging, raid storage.
- Virtualization, Hyper-V, VirtualBox, VMware.
- Operating Systems: Linux (Ubuntu, Debian, Kali, Gentoo), Windows Server, Android Active Directory, workspace organization and optimization.
- AI prompt writing: Chat-GPT & DALL-E
Education
Scott Community College
Web Development and IT Security,
2013 – 2015
Strong focus on networking with emphasis in network administration, storage, and security.
Achieved Dean’s List two semesters in a row.
Experience
Cynet Systems
Deskside Technician – Arconic
2023 – present
- Migrated data from old to new PCs using OneDrive, & scripts using CLI, PowerShell, and RoboCopy.
- Imaged new PCs using PXE Boot. Wiped old PC drives using Microsoft SDelete.
- Installed programs and system updates through SCCM and network locations.
- Deployed single-user laptops to End Users & office locations.
- Deployed kiosk and multi-user PCs to the factory floor.
- Replaced PCs with new ones through an organization-wide refresh program for end users and supervisors.
- Pulled, troubleshot, & completed tickets in ServiceNow.
- Pulled & validated user data from several sources including Active Directory, then entered into NetDoc.
- Increased productivity by creating Excel tracking tools, PowerShell automation tools, & rewiring workspaces.
Increased productivity by creating Excel tracking tools, PowerShell automation tools, & rewiring workspaces.
Pulled, troubleshot, & completed tickets in ServiceNow.
Deployed single-user laptops to End Users & office locations.
ZTech Digital Solutions
Owner/IT Consultant
2003 – present
Description
- Freelance tech support: Replacing faulty or obsolete hardware, utilizing software to image, patch, network, and troubleshoot PCs, printers, and other office equipment.
- Web design: WordPress, photography, illustration, & graphic design, developing unique brands for each client, applying brands to print and digital media; consulting for branding, and design.
- Consultancy: Guiding clients to a deeper understanding of the wider sets of technological options for their business needs and helping them choose which option is right for their circumstances, given the risks and rewards for each.
- Customer Service & Sales: As a sole proprietor, I am responsible for the overall customer service experience, which I achieve through quickly forming a bond with people, which then gives me the ability to provide them with the products and services they need with a personalized touch.
Accomplishments
- Managed in-field IT solutions for multiple businesses.
- Set up and administered home and business PCs, networks & storage servers.
- Troubleshoot Windows/Linux PCs, printers, routers & other office equipment.
- Assisted multiple businesses economically making use of technology options.
- Offered multiple data backup/restoration options including cloud.
- Designed, managed & hosted multiple businesses & non-profit websites.
- Generated graphical assets through Photoshop figure marketing and websites.
- Utilized photography and Lightroom for marketing and websites.
- Created marketing materials & strategies.
Accomplishments
- Rewired and organized workbenches for better productivity.
- Created Excel & PowerShell based tools which increased efficiency and productivity.
- Designed and hosted multiple websites and marketing campaigns for charitable organizations including
- The Annual Fundraiser for the Leukemia and Lymphoma Society
- Compassionate Paws Inc
- The Raising Hope Fundraiser
- Several Faith-based organizations.
Skills
- Troubleshooting: hardware, software, network.
- Drive cloning, Drive imaging, Raid storage.
- Microsoft Office 365 (high proficiency with Excel), Remote Desktop Connection (RDC), Windows Server, Active Dirctory (AD), Windows CLI, PowerShell.
- TCP/IP, DHCP, DNS, PXI, server administration.
- Virtualization, Hyper-V, VirtualBox, VMware.
- JRE, YAML, Visual Basic, HTML5, CSS3, Java Script, SQL CMS Python, Windows CLI, PowerShell, Bash, ServiceNOW, Git, Arduino, Raspbery Pi.
- Operating Systems: Linux (Ubuntu, Debian, Kali, Gentoo), Windows Server, Android Active Directory, work space organization and optimization.
- AI prompt writing: Chat-GPT & DALL-E
Hobbies
- Photography
- Drawing
- Physical Fitness
- Woodworking
- Inspiring Others
Contact
© 2025 ZTech Digital Solutions. All rights reserved.